At PebbleZ, we want you to be happy with your purchase. If you need to cancel, return, or replace an item, please check the details below.

Order Cancellation

• Orders can be cancelled within 24 hours of placing them, or anytime before dispatch by emailing us at info@shopebblez.com with your order ID.
• A full refund will be issued to your original payment method.
• Once an order has been shipped, it cannot be cancelled.

Returns & Replacements

• Items can be returned or replaced if they are unused, in original packaging (with tags/box), and requested within 7 days of purchase.
• If you receive a damaged or defective product, you must email us within 24 hours of delivery with your order ID, description, and photos of the issue.
• An unboxing video is mandatory for defective/damaged claims.
• Replacements are for the same product (subject to availability). If not available, you may choose a full refund or another product of equal value.
• Products damaged due to mishandling or misuse are not eligible for replacement.

Items Not Eligible for Return

• Cash on Delivery (COD) orders, unless the item is defective/damaged.
• Products returned without original packaging or after 7 days.
• Non-returnable items: teethers, baby bottles, water sippers, rattle toys, slime, customized/personalized items, consumables once used/installed, fragile items, or hygiene-related products.
• Items with missing/tampered serial numbers or missing accessories/tags.

Refund Process

• Items will be picked up by PebbleZ courier partners within 24–48 hours after your return request is accepted.
• Refunds are processed after the product reaches our warehouse and passes quality checks. Please allow 7–10 working days for completion.
• Shipping and COD charges are non-refundable.
• If you refuse delivery or an order fails due to customer negligence, a 20% restocking fee + shipping cost will be deducted from your refund.
• Refunds will be issued to the same payment method used for purchase. In rare cases, we may request bank details—please ensure they are correct.

Important Notes

• Free shipping does not mean shipping costs are zero. If an order is refused, actual courier charges will be deducted from the refund.
• We reserve the right to decline refunds or replacements if the above conditions are not met.